Even though we have a strict quality system internally, to save you from worries, we hope you can know clearly how we will handle the “defective goods claim” before you place the order, hope to avoid any possible inconvenience.

Our internal inspection standard are more stricter than some 3rd party inspection companies, but we can guarantee you as long as you find any products from us are in poor quality, we will remake and send to you at our expense. Or replace them when the repeat order are both no problem. Any claims will be answered at the day, our team will contact you to get pictures/details to confirm and provide the solutions within 3 days.

We will reply you within 6-12 hours in working day, please pay attention to the email with the suffix “@sinmaltex.com”.